IMPLIED WARRANTIES

NO IMPLIED WARRANTIES , INCLUDING WARRANTIES OF MERCHANTABILITY, OR FITNESS

FOR A PARTICULAR PURPOSE, EXTEND BEYOND THE FIVE-YEAR TERM OF THIS WARRANTY.

 

EXCLUSIONS

We exclude and will not pay for any loss, expense, or damage that may result from a defect in the

furniture, other than such as is to the furniture itself. The remedies provided under this Warranty state the

limit of JR’s responsibilities.

 

REMEDIES

JR will remedy a manufacturing defect in any of your JR furniture provided that notice of the defect

is received within the five-year period (starting at the date of delivery). Contact JR promptly if you notice

a defect by calling our customer service department at (208) 939-6430. In order to process your request,

JR may require reasonable proof of the date of purchase, and/or a site inspection to verify

the defect(s). Upon verification of the defect, your item will be repaired. If repair is deemed impossible,

your item will be replaced with an item of the same or similar color, design, style, and quality. Because

of the custom nature of our products, identical materials may not be available at the time of repair or replacement.

In such cases, JR reserves the right to substitute materials of equal quality. You will not be charged for repair services

or for the replacement furniture. If you paid the freight charges on the initial order, you will not be charged freight

for shipping the replacement furniture from our facilities to your location. Repair or replacement of your furniture

does not extend the duration of the warranty period, or begin a new warranty period. If an item cannot be

repaired after a reasonable number of tries, JR will issue a refund to you for the item. In case of a refund,

a deduction will be made for the number of years of use taken as a percentage of the Warranty period

and applied against your purchase price.

 

LIMITATIONS

This Warranty applies only to the original purchaser of the furniture who took delivery of the product for placement

in a business location.

 

IMPROPER USE

Your furniture must be properly stored, cleaned, and maintained. Proper storage is climate-controlled. Proper

cleaning and maintenance is according to JOHN RALPH, INC. GENERAL CARE INSTRUCTIONS and any special care

instructions. JR will not repair or replace furniture with any non-conformities or damage caused by other

than normal and proper usage or contributed to by improper storage (including uncontrolled environments such

as outdoor storage containers, tarps, etc.), improper maintenance, incorrect installation, misuse or abuse,

alterations made without the written consent of Seller, faulty repairs made by any person other than JR

and/or its agents or assigns, or defects arising from materials supplied by you, or designs or specifications

stipulated by you or your agent.

 

NORMAL WEAR AND TEAR

JR will not repair or replace furniture that is deemed to have been damaged by normal wear and tear by JR or

its authorized representative.

 

VARIATIONS FROM WEB IMAGES, FLOOR SAMPLES, OR PRINTED LITERATURE

Because of the custom handcrafted nature of our product, variations can occur from piece to piece. Therefore,

JR will not repair or replace furniture because it differs slightly from web images, floor samples, or other

printed depictions.

 

FREIGHT DAMAGE

This Warranty does not cover damage caused by common carrier.

 

UPHOLSTERY

Due to the fact that most fabrics used on JR products are C.O.M. (customer’s own material), and

because upholstery manufacturers generally do not guarantee their products against shrinkage,

colorfastness, wrinkling, or other problems, we will not repair or replace upholstery that exhibits

problems of this nature. JR will repair or replace leather that exhibits cracking, tackiness, loss

of flexibility, or peeling and abrasion, provided that it is not the result of accidents, abuse,

improper care or cleaning, or normal wear and tear. Foam is warranted to be free from defects

in materials and workmanship for one (1) year.

 

CARTON MISLABELING

JR makes every effort to ensure that all items are side marked accurately. JR will not reimburse added

labor or other costs associated with incidental carton mislabeling.

 

PAST DUE ACCOUNTS

Your account will need to be current with no past due balances outstanding before remedial work can begin.

 

SOLID WOOD MATERIALS

Solid wood is a natural product that shrinks and expands as it acclimates to changes in temperature and

humidity and therefore cannot be warranted for all climates. Although most movement is minor and

can be touched up easily, there is a risk of more severe damage. JR discourages the use of solid

wood for table tops, panels, and turned table bases and will not repair or replace in the event

of checking, cracking, shrinking, or expansion due to acclimatization.

 

CUSTOM SEATING COMFORT

JR recommends that Purchaser purchase and approve a sample before ordering high quantities of

custom seating. Because custom seating is manufactured to Purchaser’s specifications, and because seating

comfort is highly subjective, JR cannot warrant custom seating products against user discomfort.

 

HOW TO MAKE A CLAIM

If you believe there is a defect in your furniture, contact customer service at (208) 939-6430 and describe

your problem to our representative. JR will schedule an inspection. If a defect is confirmed, we will

require proof of purchase and a reasonable amount of time to remedy the problem. You will not

be charged shipping if you paid freight charges on your original order. If you have followed these

procedures and are not satisfied with our solution, please write or call us directly at:

 

JOHN RALPH, Inc.

ATTN: Sales Manager

372 S Eagle Rd  #364

Eagle, ID 83616  USA

(208) 939.6430

(208) 908.0707 fax