Effective with products delivered on or after August 18th, 2017
John Ralph, Inc. (JR) is pleased to offer this five-year (5) limited warranty covering all furniture products that we sell that are in normal commercial use from the date of delivery until the end of five-year period. Each piece of JR furniture shall be free from manufacturing defect in materials, workmanship, or construction. If a defect does appear within the five-year period, JR will take the corrective measures described below.
NO IMPLIED WARRANTIES , INCLUDING WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, EXTEND BEYOND THE FIVE-YEAR TERM OF THIS WARRANTY.
We exclude and will not pay for any loss, expense, or damage that may result from a defect in the furniture, other than such as is to the furniture itself. The remedies provided under this Warranty state the limit of JR’s responsibilities.
JR will remedy a manufacturing defect in any of your JR furniture provided that notice of the defect is received within the five-year period (starting at the date of delivery). Contact JR promptly if you notice a defect by calling our customer service department at (208) 939-6430. In order to process your request, JR may require reasonable proof of the date of purchase, and/or a site inspection to verify the defect(s). Upon verification of the defect, your item will be repaired. If repair is deemed impossible, your item will be replaced with an item of the same or similar color, design, style, and quality.
Because of the custom nature of our products, identical materials may not be available at the time of repair or replacement. In such cases, JR reserves the right to substitute materials of equal quality. You will not be charged for repair services or for the replacement furniture. If you paid the freight charges on the initial order, you will not be charged freight for shipping the replacement furniture from our facilities to your location. Repair or replacement of your furniture does not extend the duration of the warranty period, or begin a new warranty period. If an item cannot be repaired after a reasonable number of tries, JR will issue a refund to you for the item. In case of a refund, a deduction will be made for the number of years of use taken as a percentage of the Warranty period and applied against your purchase price.
This Warranty applies only to the original purchaser of the furniture who took delivery of the product for placement in a business location.
Your furniture must be properly stored, cleaned, and maintained. Proper storage is climate-controlled. Proper cleaning and maintenance is according to JOHN RALPH, INC. GENERAL CARE INSTRUCTIONS and any special care instructions.
JR will not repair or replace furniture with any non-conformities or damage caused by other than normal and proper usage or contributed to by improper storage (including uncontrolled environments such as outdoor storage containers, tarps, etc.), improper maintenance, incorrect installation, misuse or abuse, alterations made without the written consent of Seller, faulty repairs made by any person other than JR and/or its agents or assigns, or defects arising from materials supplied by you, or designs or specifications stipulated by you or your agent.
NORMAL WEAR AND TEAR
JR will not repair or replace furniture that is deemed to have been damaged by normal wear and tear by JR or its authorized representative.
VARIATIONS FROM WEB IMAGES, FLOOR SAMPLES, OR PRINTED LITERATURE
Because of the custom handcrafted nature of our product, variations can occur from piece to piece. Therefore, JR will not repair or replace furniture because it differs slightly from web images, floor samples, or other printed depictions.
This Warranty does not cover damage caused by common carrier.
Due to the fact that most fabrics used on JR products are C.O.M. (customer’s own material), and because upholstery manufacturers generally do not guarantee their products against shrinkage, colorfastness, wrinkling, or other problems, we will not repair or replace upholstery that exhibits problems of this nature. JR will repair or replace leather that exhibits cracking, tackiness, loss of flexibility, or peeling and abrasion, provided that it is not the result of accidents, abuse, improper care or cleaning, or normal wear and tear. Foam is warranted to be free from defects in materials and workmanship for one (1) year.
JR makes every effort to ensure that all items are sidemarked accurately. JR will not reimburse added labor or other costs associated with incidental carton mislabeling.
PAST DUE ACCOUNTS
Your account will need to be current with no past due balances outstanding before remedial work can begin.
SOLID WOOD MATERIALS
Solid wood is a natural product that shrinks and expands as it acclimates to changes in temperature and humidity and therefore cannot be warranted for all climates. Although most movement is minor and can be touched up easily, there is a risk of more severe damage. JR discourages the use of solid wood for table tops, panels, and turned table bases and will not repair or replace in the event of checking, cracking, shrinking, or expansion due to acclimatization.
CUSTOM SEATING COMFORT
JR recommends that Purchaser purchase and approve a sample before ordering high quantities of custom seating. Because custom seating is manufactured to Purchaser’s specifications, and because seating comfort is highly subjective, JR cannot warrant custom seating products against user discomfort.
HOW TO MAKE A CLAIM
If you believe there is a defect in your furniture, contact customer service at (208) 939-6430 and describe your problem to our representative. JR will schedule an inspection. If a defect is confirmed, we will require proof of purchase and a reasonable amount of time to remedy the problem. You will not be charged shipping if you paid freight charges on your original order. If you have followed these procedures and are not satisfied with our solution, please write or call us directly at:
John Ralph, Inc.
ATTN: Sales Manager
1117 E. Plaza Dr., Ste. F
Eagle, ID 83616
(208) 908.0707 fax